I will never be use AA all over again!! I booked a flight for me and my son to hitch our relatives on getaway. Extensive Tale shorter anything came up and we are not able to go presently. I termed your organization with around a months observe. Canceled the struggle with cellular phone rep John; who was extremely well mannered. He did not say something about the quantity of cost I might be arise for canceling the flight. I termed again to talk to in regards to the demand and I had been informed which i will be charge $two hundred by AA and $fifty from your resource I utilized to reserve the flight for every person. That I would have a $fifteen credit history for each person… I asked to talk to her supervisor and Michelle Morgan was the individual I up coming talked to. She was no help, I questioned to talk to her supervisor and she stated that there was nobody above her. I advised her that I was confident that there was anyone previously mentioned her. At last she mentioned that I could go to The client relations World wide web-web-site. Once more I requested her twice for her supervisor’s title and he or she replied customer relations. I once again told her I needed the title of her direct supervisor, the person who she described to…the identify specified was Jalia Elisidi .
We lately, these days the 24th, returned from a trip to Cancun/Rivera Maya area and could not understand that when are luggage was been given on our departing flight from DFW on March nineteenth, that certainly one of our baggage was totally wrecked on The within by a person in terminal D following it was checked in. Who'd be in control of undertaking this an American employee or the TSA? Someone has stolen a blue sapphire faced view, and my our individual, 1979 Higher education of Pharmacy ring, which had a sizable diamond mount in it.
The baggage service (which was not American Airways) called me at 2am to allow me to know they'd be bringing my bag out to my household!!!
i have experienced terrible activities with american Airways. I am able to’t even amount their consumer service because it is far beneath a a single star. purchaser relations Associates are impolite, limited, and unfriendly.
I just finished emailing an issue to purchaser resolutions but unintentionally strike a thing and my message disappeared; did you receive it?
I have tried, without the need of achievements to achieve your customer service Office. I misread the flight time to your flight 3530 and want to alter it. I tried contacting inside of five minutes of scheduling this flight but have experienced no response. I haven't despatched this concept just before
Upon arrival in Panama with flight AA959 among the 2 luggages, a Roncato luggage, ( images attached ) worth €189 arrived broken. I immediately went to the suitable Business office In the airport, where the sole remark was they handed me a « examining Write-up Damage recognize », which I enclose herewith. I used the following day purchasing a whole new baggage and wanting to get in touch together with your offices through the telephone numbers indicated about the mentioned doc devoid of, nevertheless, acquiring any reply – the telephone is rarely answered and the road goes blank right after several minutes of waiting, despite which quantity I dial. I As a result move forward my travel and upon my arrival in Miami airport for my return trip (flight AA2198 on March 24) I all over again try to Make contact with your Workplace within the airport, but the only suggestions they might give me was to concern a grievance by way of your internet site, which I'm now accomplishing. Other than the above mentioned, I do have another – and possibly much more significant – complaint. At the time of my reservation I paid an additional $88 ($44 Every) for further ease and comfort seats. To my shock, the seats turned out being the normal – no extra – seats.
I have tried using contacting and was on for quarter-hour in order to be hung up on. I've despatched two e-mails with no reply… I really like your airline but hoping basics to have a adjust produced so we do not reduce all of the the money we expended on our flight since we aren’t ready to really make it simply because my fiancés grandmother handed away and we need to be listed here and may’t go away at this moment Together with the funeral arising in the course of our scheduled excursion. I have not been capable to get anywhere and remaining that I am a Vacation Agent, I are aware that for circumstances like this, Despite having non-refundable tickets, the airlines may give a credit for partial or may even give credit rating for the entire volume for use on foreseeable future travel.
I had been on AA flight 487 yesterday going from San Diego to Charlotte. I just want to praise a flight attendant that went beyond the daily routines of her position. She was so well mannered & friendly and willing to share her ordeals and make me feel additional comfy.
I traveled just lately with your airlines and experienced a discomfort on Flight us3861 Tuesday oct. 8th 2015 . The air con wasn’t Doing work and since of my asthma it was incredibly hot And that i felt humorous.
I like AA but please ensure that they make sure things like the entertainment as well as other issues are carefully checked…..especially for the lengthy haul.
I am a million member and usually delight in traveling on AA,but U.S. Air is not any great. The personnel is incredibly impolite
Me and my spouse needed to confront a maintenance concern on the airport, traveling from JFK to MIA (AA2299),as a result of which we needed to change the flight .Just after detailing The problem for the red jacket AA worker, the flight was changed, and we ended up guaranteed to be seated during the top notch as we had been alleged to on the original flight (my wife is heavily Expecting).
So, we landed in another metropolis, stayed the night time there, after which flew in A different Aircraft. We were being all established to go, and afterwards they advised us we couldn’t go anywhere due to “Mechanical Difficulties.